Privacy Policy

Preloader Privacy Policy


Preloader "the App” provides custom loading screens "the Service" to merchants who use Shopify to power their stores. This Privacy Policy describes how personal information is collected, used, and shared when you install or use the App in connection with your Shopify-supported store.

Personal Information the App Collects and how do we use them

When you install the App, we are automatically able to access certain types of information from your Shopify account: API access scopes are: read_themes and write_themes, read_files, write_files.

The app collects your name, plan name, shop name, email and domain of your store, address and curreny. All this information is solely used for chat-in-app support, to recognize you, and connect previous conversations, and also for our own marketing purposes. That data is not stored in any external database on our side, and we do not share them with any third-parties.

The app do not collect any other data about you, customers, shopping, orders etc.

Sharing Your Personal Information

Finally, we may only share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Your Rights If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below. Keep in mind we do not collect any information about you.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

Changes We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Contact Us For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at